Frequently
Asked
Questions


Who is eligible to join the AirPass program?


Anyone is eligible to join. If you currently travel last-minute and spend around $10,000 per year, it might be right for you.



Do I have to be an AAdvantage member to join the AirPass program?


Yes, your AAdvantage® profile will be updated to acknowledge your AirPass membership.



What forms of payment do you accept with the AirPass program?


We currently accept most major credit cards, wire transfer, cashier's check, and UATP.



What credit cards are accepted as payment for AirPass?


We accept Discover, Master Card, Visa, American Express, Discover, JCB, China Union and Diners Club



Can AirPass members use their AirPass on oneworld® partners?


AirPass may only be used on American Airlines®, American Eagle® or AmericanConnection® flights.



Who do I contact with questions about the program?


AirPass Customer Service representatives are available from 8 am to 5 pm CT Monday through Friday and can be reached via phone at (800) 433-6355 or email at AirPass@aa.com.
They can assist you with individual sales, supplemental purchases, renewals, contract administration and customer website registration.


Can I check my balance online?


Yes, please log into your AirPass account to view your account balances, statements, reporting, flight activity, and more. Contact AirPass customer service for information regarding on-line registration.



How do I check in?


AirPass members may check-in on aa.com or at priority check in counters.



What does an AirPass member need to access to the Admirals Club?


Members eligible for Admirals Club® access must provide their government-issued photo identification and AAdvantage® number.



Are AirPass members eligible for Priority Baggage Delivery?


Yes.



What are the complimentary in-flight amenities?


  • Simply present your membership card or boarding pass to enjoy a complimentary snack or fresh meal and two standard alcoholic beverages

  • When traveling with a companion, you each enjoy a complimentary snack or fresh meal and a standard alcoholic beverage

What types of AirPass memberships are available?


Both individual memberships (single traveler) and shared memberships (multiple travelers) are available.



What is the minimum commitment for an AirPass
membership?


The minimum commitment for an AirPass membership is $10,000 per traveler per year.



How do I start my AirPass membership?


If you are interested in a membership please contact us at AirPass@aa.com or (800) 433-6355.


Where should I send the completed contract paperwork and payment?


You may complete all requested fields of Attachment A of the AirPass Agreement via our DocuSign process or send completed contracts to American Airlines AirPass Customer Service: 4255 Amon Carter Blvd, MD 4106 in Fort Worth, TX 76155. We accept both wire transfers and checks as forms of payment. If you are sending a check, please print this DocuSign email and send it with your check for processing to the address above. Credit card payments may be accepted over the phone via our Payeezy platform. Please contact AirPass Customer Service for wire transfer instructions.



Will credit cards be accepted for Supplemental Miles and Excess Mileage Fees?


Yes, the customer can call AirPass customer service and authorize payment for Supplemental miles or Excess Fees.

How do I book my AirPass reservations?


AirPass reservations can be booked by a Travel Agency, American Reservations at (800) 433-6464, or online at aa.com.



What are my booking options?


AAnytime: Members who make their travel arrangements at the last-minute enjoy the last seat availability by booking in unrestricted First (F), Business (J), Premium Economy (W), or Coach (Y); one-way or round-trip without change fees.
PlanAhead: Members who make their travel arrangements at least 7 days in advance may enjoy 25% off AAnytime Coach by booking in restricted Coach (H) inventory. A $200 fee is deducted automatically for changes, cancellations or no-shows after ticketing.



When will my account be charged for my flight?


Your fare is deducted from your AirPass account after you fly. This means you have the freedom of total flexibility when your business plans change.


If I book a PlanAhead ticket 7 days in advance, will the fare be deducted immediately?


No, the fare is deducted after your travel.



Will the AAnytime fare apply when a change is made to my 7-day advance ticket?


If you make a change to your AirPass PlanAhead ticket, a $200 service charge will be applied and a new ticket will be issued. If the new ticket issued is not issued in H Class and/or ticketed 7 days in advance, then the higher AAnytime AirPass fare will apply.



Will the change fee service charge be deducted from my AirPass account at time of ticketing?


No, the $200 service charge will be deducted from your AirPass account after you have flown or after the departure date of changed/cancelled PlanAhead AirPass ticket and it will reflect on your monthly statement.

Can AirPass PlanAAhead tickets be upgraded using 500-mile upgrades?


AirPass members may upgrade using purchased 500-mile upgrades on any fare under both the AAnytime and PlanAhead options.



Am I allowed to fly stand-by for an earlier flight on the same day?


If you have an AAnytime reservation there is no need to fly stand-by for another flight. Simply cancel your existing reservation and book your desired flight in a new reservation. If you have a PlanAhead reservation, you may confirm a seat for same day flight changes at no charge. See our Confirmed Flight Change policy for more details.



Can AirPass members book an instant upgrade using AirPass?


Yes, if an Instant Upgrade (UP fare) using A, D, or I inventory is available in the market it can be booked using AirPass. All fare rules must be followed. Please note that Instant Upgrades availability changes and availability is not guaranteed.


Are AirPass members responsible for taxes, fees and surcharges when booking AirPass?


Yes, any taxes, fees, and surcharges assessed to an AirPass ticket and are debited from the account once the member flies.



Do AirPass members have to pay Res Handling/Service fee if making their reservation over the phone?


No, AirPass members are exempt from the fee.



How do I upgrade?


AirPass members traveling in Main Cabin may upgrade their bookings via normal AAdvantage upgrade procedures. Elite AAdvantage members are eligible to use their earned domestic 500-Mile upgrades or complimentary upgrade when traveling using the AirPass AAnytime Option. AirPass members can also upgrade using 500-Mile upgrades from their account on any fare under both the AAnytime and PlanAhead options.



Am I exempt from the Checked Baggage Fee?


Yes, AirPass members are allowed 2 or more complimentary checked bags when traveling on an AirPass ticket.